Our Client Care Team
Sheila Johnson
Director of Operations
Sheila brings strong communication and organizational skills to support the daily operations at Lotus Psychotherapy and The Refuge. As your first point of contact, she strives to make the intake process smooth and supportive — offering reassurance, guidance, and clear next steps.
In her role as Director of Operations, Sheila oversees human resources, staff development, and administrative coordination, ensuring that both clients and team members feel cared for and supported.
Outside of work, Sheila enjoys spending time with her daughter, being outdoors, and practicing self-care.
If you’re ready to begin your journey, Sheila is here to help you get connected with a therapist or schedule your intake.
Rachel Sanner
Marketing & Outreach, Medication Management
Rachel joined Lotus Psychotherapy and The Refuge in October 2024, shortly after welcoming her first daughter. In her role, she supports both administrative operations and outreach efforts, while also serving as the primary contact for scheduling medication management appointments with Kimmy.
With more than 14 years of healthcare experience and a Bachelor’s degree in Healthcare Management, Rachel is committed to providing exceptional service and ensuring every client feels cared for throughout their journey.
Outside of work, Rachel enjoys spending time with her family, traveling, gardening, hiking, and embracing life as a new mom.
Gus Scarinzi
Chief of Morale & Paw-sitive Energy
Gus takes his job to heart — greeting clients with tail wags, spreading joy around the office, and sneaking in naps between “meetings.” His specialties include offering emotional support, impeccable comedic timing, and making sure everyone leaves with a smile.