Effective Date: September 15, 2025

We kindly ask you to take a moment to read this Privacy Policy thoroughly. By accessing or utilizing our website and services, you consent to the terms and conditions detailed in this
Privacy Policy. Your understanding of these terms is essential, as it outlines how we
collect, use, and protect your personal information. Thank you for your attention to this
matter.

1. Purpose of Privacy Policy. Lotus Psychotherapy is committed to protecting your privacy and
ensuring the confidentiality of your personal information. This Privacy Policy outlines
how we collect, use, and protect your information when you visit our website,
https://www.lotuspsychotherapyllc.com, and engage with our services.

2. Information We Collect. We may collect personal and non-personal information when you visit our website or interact with us while providing mental health services.

This may include:

Personal Information.

• Contact Information: Your name, email address, phone number, and mailing address.

• Health Information: Medical history, mental health diagnoses, treatment preferences, and other health-related data you have voluntarily shared with us (e.g., through appointment booking, intake forms, or consultations).

• Payment Information: Credit card or other billing information, if applicable, for payment of services.
  
  Non-Personal Information.

• Usage Data: Information about how you use our website, such as pages visited, time spent on the site, and browsing patterns.

• Device Information: Data about the device you use to access our website, such as your IP address, browser type, and operating system. We collect this information to improve our services, provide personalized care, and enhance user experience on our website.

3. How We Use Your Information. We do not sell, rent, or trade your personal information to third parties. We use the information we collect for various purposes,
including:

• Providing Services: To schedule appointments, process billing, and provide mental health services.

• Communication: We will respond to inquiries, send appointment reminders, and provide important updates about our services.

• Improving Our Website and Services: To analyze usage patterns, conduct research, and improve the functionality and performance of our website.

• Compliance and Legal Requirements: To comply with applicable laws, regulations, and ethical standards for mental health professionals.

4. How We Protect Your Information. We are committed to ensuring the security and confidentiality of your personal information. We implement a variety of physical, administrative, and technical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction:

• Encryption: We use secure encryption methods to protect sensitive data during
  transmission, such as payment details.

• Access Control: Only authorized personnel have access to personal information,
  and confidentiality agreements bind them as well.

• Data Retention: We retain your personal information only for as long as necessary
  to provide services and comply with legal obligations. Once the data is no longer needed, it is securely deleted or anonymized.

5. Sharing Your Information. We do not share your personal information with third parties except in the following cases:

• With Your Consent: We may share your information with others if you have given us
  explicit consent, for example, when you request referrals to other healthcare professionals.

• Service Providers: We may share limited information with trusted third-party
  service providers who help us with administrative tasks, such as payment
  processing or appointment scheduling. These providers are required to maintain
  confidentiality and security.

• Legal Requirements: We may disclose your information when required by law or when necessary to protect our rights, comply with legal processes, or respond to lawful requests by public authorities (e.g., in response to a subpoena or court order).

• Emergencies: If you are at risk of harm, we may disclose your information to appropriate authorities for your safety or the safety of others.

• Special Note Re: Phone Numbers: SMS consent or phone numbers for the purpose of SMS are not shared.

  6. Your Rights and Choices. You have the following rights regarding your personal information. To exercise any of these rights, please get in touch with us using the information provided below:

• Access: You can request access to the personal information we hold about you.

• Correction: If any of your personal information is inaccurate or incomplete, you may request that it be corrected.

• Deletion: You can request that we delete your personal information, subject to certain legal and ethical restrictions.

• Opt-Out: If you no longer wish to receive communications from us (e.g., marketing
  emails), you can opt out by following the unsubscribe instructions in the communication or contacting us directly.

• 7. Third-Party Links. Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
  
  8. Cookies and Tracking Technologies. We use cookies and similar technologies to enhance your experience on our website. These tools help us understand how you interact with our site, allowing us to improve our services.
  

• Cookies: Small files stored on your device that collect and store information about your preferences and browsing activity. You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

• Analytics: We may use third-party analytics services, such as Google Analytics, to analyze website usage. These services may use cookies to collect and analyze usage data.
  
  9. Confidentiality and Privacy of Minors. Our website and services are not intended for
  individuals under the age of 18. We do not knowingly collect personal information from
  minors under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information
  
  10. Changes to This Privacy Policy. We may update this Privacy Policy at any time to
  reflect changes in our practices or to comply with legal requirements. Any changes will
  be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
  
  11. Contacting Us. If you have any questions or concerns about this Privacy Policy or our
  practices, please get in touch with us at:
  
  Lotus Psychotherapy LLC
  Address: 588 Bellerive Drive, Suite 1D
  Annapolis, MD 21409
  
  Email: Office@Lotuspsychotherapyllc.com
  Phone: (443) 949-5322